Billing
What customers purchase
Leomonk subscriptions provide access to software dashboards, bot configuration pages, analytics, alerts, logs, and exchange API connectivity tools. Subscription fees do not include trading capital, exchange fees, blockchain fees, tax obligations, or third-party exchange charges.
Billing
Refund review
Refund requests are reviewed by support on a case-by-case basis. Approved refunds, if any, are normally returned to the original payment method through the payment processor. Completed setup work, custom development, institutional deployment work, white-label configuration, and already-consumed subscription periods may be non-refundable unless required by applicable law.
Billing
How to request help
Contact support@leomonk.tech with your registered account, payment date, plan name, and reason for the request. Do not include exchange API secrets, passwords, OTP codes, or withdrawal credentials in support messages.
Billing
Trading results are separate
Subscription payments are for software access only. Trading gains, losses, exchange order outcomes, slippage, fees, partial fills, cancelled orders, or missed opportunities are not subscription billing errors and are not grounds for guaranteed refunds.