FAQ
Frequently asked questions
Q01 What is Leomonk?
Leomonk is digital SaaS software for user-controlled crypto trading automation workflows. It gives users dashboards, bot configuration tools, alerts, logs, P/L visibility, billing access, and exchange API connectivity controls.
Q02 Is Leomonk an exchange, broker, or investment adviser?
No. Leomonk is not an exchange, broker, dealer, investment adviser, portfolio manager, custodian, wallet provider, bank, money transmitter, or tax/legal adviser. Users make their own trading decisions and remain responsible for their exchange accounts, API permissions, capital allocation, and results.
Q03 Do I need to share withdrawal permission?
No. Users should never connect withdrawal-enabled exchange API keys to Leomonk. Exchange keys should be limited to the permissions needed for the selected feature, and users should use IP restrictions where the exchange supports them.
Q04 Does Leomonk guarantee profit?
No. No Leomonk bot, AI output, dashboard score, signal, backtest, or Telegram alert guarantees profit or removes trading risk. Crypto markets can move quickly, and users can lose some or all allocated capital.
Q05 How are subscriptions delivered?
Leomonk subscriptions are delivered digitally through dashboard access. After a successful payment or admin-approved activation, eligible plan features become available inside the account. There is no physical delivery.
Q06 Where can I see my payments and invoices?
Users can open the dashboard Plan or Payments area to see payment history, current plan status, selected plan access, and available invoice downloads where the billing record is available.
Q07 What should I do if a bot or payment needs support?
Contact support with your registered account, user ID, bot name, exchange, symbol, payment reference, or screenshot of the exact issue. Never send exchange API secrets, passwords, OTP codes, private wallet keys, or withdrawal credentials in support messages.